Of course, we’re happy to help if you need it. It’s numbered “.xxxx”, so when your version of Office is updated to or past this version, the issue should be resolved. At the time of this writing, the update to fix this issue has not been released. If you’re reading this because your folders are missing, here’s your fix:ġ.) In Outlook 2016, go to View, Folder Pane, and select normalĢ.) To prevent the problem from recurring, update Office by going to File > Account > Update Options > Update Now. Re-subscribe to each folder by clicking the check box next to each one. Click Cleanup Tools option and under the drop-down menu, select Archive command. Go to File menu and select the Info option. In case, the Mailbox Cleanup is not available in the ribbon, then follow the below steps. A not yet released update in August (.xxxx) will correct it. Under Tools option, select Mailbox Cleanup command as shown below. It was an update in April that caused the issue. We did a little research and found the Microsoft acknowledged the bug in this article. It became pretty obvious though, that dozens of clients weren’t accidentally turning their folder pane off. In each instance, we were able to quickly resolve the issue by doing step 1 below. We’ve received lots of calls over the last 3 months about the Folder Pane disappearing in Outlook 2016.
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